Our Team

Our Team

Carolyn Mendola

Client Manager

Early Years

Born and raised in Baltimore County, Carolyn graduated Suma Cum Laude from the University of Baltimore. She earned a bachelor's degree in Health Systems Management and is a member of Alpha Chi National College Honor Society. Ms. Smarty Pants met her husband while working together at Linwood's restaurant, and the two ran off to swanky Providence, Rhode Island while he attended culinary school. Fortunately for us, that's when Carolyn landed her first job working with a national insurance carrier.

What we know about Carolyn:

"Putting the "pro" back in "proactive."

Carolyn has been brightening the insurance scene since 1998, on both the carrier and broker side. She has held such roles as support analyst, assistant account manager, benefits analyst and account manager and holds a Life and Health license. She resides in Towson, Maryland with her husband Pete and daughters Ava and Nina.

Say "proactive" and Carolyn is so there. Passionate about establishing and maintaining strong relationships, she manages a large volume of clients for EBS. Proof in point: Carolyn prepares benefit illustrations that offer solutions that help clients make informed decisions regarding their benefits. She conducts client open enrollment meetings. Attends webinars and carrier meetings to stay on top of market trends and industry-specific topics . . .honestly, it's too tiring to list it all.

Fun Facts

I played a "Flying Monkey" in the a summer camp production of The Wizard of Oz. Needless to say, there was no future in Hollywood for me.

My toes are double jointed. But please don't ask me to demonstrate!

Peas and soda don't mix. My parents once discovered the peas from my sister's and my dinner plates floating in a big bottle of soda. Nabbed!

Friend of the Family. I've watched every episode of Family Feud from every era and can name all six hosts.

Emily Yeakle

Client Manager

Early Years

Born and raised in Baltimore, Emily went to Notre Dame Prep where she played field hockey and lacrosse. In fact, her love for the game had her planning on playing Division III college lacrosse. But who needs planning when you can follow your ever-changing heart? "At the very last minute, I decided to attend Virginia Tech and become a Hokie." (That's Hokie. Not hooky. Sheesh.) Good strategy, Em! At Virginia Tech, our star wore lots of orange, studied Public Relations and Marketing, and pledged Delta Gamma. (Hoki, Hoki, Hoki, Hy!)

What we know about Emily

Charmer in Charm City.

After graduating from Virginia Tech in 2013 (Sola-Rex, Sola-Rah!), Emily replanted her roots right back in her hometown. Once settled in Locust Point, she ensconced herself in Baltimore life, starting with her first career at an IT staffing industry. After 2 years, Emily left staffing to join a large healthcare company -- and after about a year, landed at EBS as an Account Manager. (Team! Team! Team!)

Fun Facts

Purple passion. I am obsessed with the Ravens and my sorority voted me most likely to marry Ray Lewis.

Pepto-Bismol please! I once won an award for being a human garbage disposal. I can out-eat most people, especially when it comes to Italian food.

Puppy love. I am obsessed with my golden retriever and all golden retrievers.

Kylie DeGourse

Client Manager

Early Years: Destiny Unfolds

Kylie grew up in Laurel, Maryland. She used to deal underground poker (Texas Hold 'Em), so we knew what we were dealing with when we hired her. She'd also been skiing since she could walk but never developed a passion for it. Safe from a career on the slopes, she focused all her youthful thoughts on becoming a guidance counselor. But truth be told, we had her pegged as an insurance guru all along.

What we know about Kylie: Rise to the Top

Kylie has been in the insurance industry for 12 years now, on the agency side. She started out as a customer service rep, rose to account manager, then to senior account manager and finally to director. We're so proud. "Coming to EBS was a giant step outside my comfort zone that I call 'the island', she muses. "I lived, worked, and played within a 5-mile radius of my house." Her boys are her world and they keep her on her toes. 'Irish twins' they?re just 11.5 months apart.  "In my free time, I like to . . . ha ha! Like I have free time!"

Fun Facts

Jaw Wide Shut. I had my jaw broken and wired shut for 8 weeks and gained weight! My doc said in all his years of practice, he had NEVER seen that happen. 

The Right Stuff. I played soccer and softball. Got benched in JV soccer once for refusing to fetch varsity girl's game balls.

Bed Bugs. My sister used to hide under my bed to scare me at night.  I may or may not still jump into bed after I turn the out the light!

Khris Wilson

Client Care Specialist

Early Years:

Khris was born in sunny Manila, Philippines and moved to Baltimore with her family in the early 90s. She attended The Catholic High School of Baltimore and earned her Business degree from the University of Maryland, College Park.

What we know about Khris:

Talk techy to me.

Growing up as a kid, back when Google wasn't a household name yet and dial-up connections were both deafening and slow, Khris embraced the digital media world and began creating her own personal websites and blogs for fun at age 12. Though she has no formal technical education, she carries the same enthusiasm for technology to her new role. She manages clients' onboarding process to various benefit admin platforms from start to finish, primarily the EBS flagship system Maxwell Health, as well as provide internal and external support year round. To clients she is a benefit admin system expert but to her colleagues in the office, she's simply the designated tech guru who can fix wonky Excel spreadsheets and jammed printers from time to time.

Fun Facts

I taught myself English by listening to books on tape. I may not speak Tagalog anymore but I understand my parents when they talk about me to relatives.

Unique, just like 70 million other people. A Myers-Briggs certified INFJ, I am among only 1% of the world's population.

I have three dogs. Wicket the shih-poo, Puddles the cavapoo, and a golden doodle Sperry.

I met my husband in a bar while dressed as Lara Croft. His female friend agreed to pose as his sister. The truth was revealed on our first date

Keara Cleary

Client Coordinator

The Early Years: Note to Self

Keara is quick to catch on. Raised in Annapolis since age 2, she learned her first valuable life lesson in first grade - and it stuck. "My discipline card was flipped from green (good) to yellow (bad) for passing notes," she explains. "That's when I learned how not to get caught." She never got in trouble at school again.

Her quick reflexes and stealthy athleticism also paid off playing a little lacrosse and soccer year-round. While in high school at St. Mary's, she played volleyball. She also "did a lot of theater - always behind the scenes." Chop, chop, and Keara was off to East Carolina University, where she continued to play soccer, softball, and party- all recreationally. She also earned a greenbelt in Isshinryu karate (watch your step!) - all while graduating in three years with a BS in Communications.

What We Know About Keara: Behind the Talent

Keara's original plan was to work in video production, and she worked as summer intern in the Talent Casting and Voice Over department at Discovery Communications. "It was an amazing opportunity, but after experiencing the corporate world of TV and video production, I realized that it wasn't for me," she says. "Although I enjoy volunteering on smaller local films in my free time." Frankly, we find the fact that Keara has any free time amazing. While working with EBS full-time, she also works part-time as a licensed realtor.

Fun Facts

Bright Lights. I have a credit on IMDB, the film site. Probably the smallest profiles on that site, but it still counts.

Dive Deep. I have my scuba certification and try to go diving at least once a year. My bucket list includes diving with sharks, but finding a dive buddy to go with me isn't easy!

"Spare" Time. I took a bowling class in college. I'm pretty sure I only passed because the teacher felt bad, so please don't ask me to join your bowling league.

Google It. Google my name. I'm either the most famous Keara Cleary or the only one.

Ismael Quezada

Client Coordinator

Early Years

Ish hails from Baltimore, Maryland. The son of a Guatemalan mother and Honduran father, this kid did it up right. The young Ish loved playing soccer and wanted to become a boxer. That competitive team spirit suits us just fine. "My family taught me what it means to be positive, hard-working and caring," he notes. Those qualities served him well as a student at Loyola Blakefiend in Towson, and it serves you well as our client, too.

What We Know about Ismael

Ish's passions include music and helping his Hispanic community. He also has an impressive career record. Never one to sit idle, the current EBS-er once worked at a dentist office called Kool Smiles before hurling himself into the insurance world as a Customer Service Rep at Kelly and Associates. He now has five years of customer service under his belt and is ever ready to tackle any project as he continues to grow with EBS.

Fun Facts

Dog Days. I'm a proud dog dad of two, Gambino and Derulo.

Character Assassination. I've been in a Super Smash Bros Tournament. So you know I mean business.

Soul Brother. I sing and play guitar, piano, and the ukulele. Any requests?

  • Carolyn Mendola

    Client Manager

    Early Years

    Born and raised in Baltimore County, Carolyn graduated Suma Cum Laude from the University of Baltimore. She earned a bachelor's degree in Health Systems Management and is a member of Alpha Chi National College Honor Society. Ms. Smarty Pants met her husband while working together at Linwood's restaurant, and the two ran off to swanky Providence, Rhode Island while he attended culinary school. Fortunately for us, that's when Carolyn landed her first job working with a national insurance carrier.

    What we know about Carolyn:

    "Putting the "pro" back in "proactive."

    Carolyn has been brightening the insurance scene since 1998, on both the carrier and broker side. She has held such roles as support analyst, assistant account manager, benefits analyst and account manager and holds a Life and Health license. She resides in Towson, Maryland with her husband Pete and daughters Ava and Nina.

    Say "proactive" and Carolyn is so there. Passionate about establishing and maintaining strong relationships, she manages a large volume of clients for EBS. Proof in point: Carolyn prepares benefit illustrations that offer solutions that help clients make informed decisions regarding their benefits. She conducts client open enrollment meetings. Attends webinars and carrier meetings to stay on top of market trends and industry-specific topics . . .honestly, it's too tiring to list it all.

    Fun Facts

    I played a "Flying Monkey" in the a summer camp production of The Wizard of Oz. Needless to say, there was no future in Hollywood for me.

    My toes are double jointed. But please don't ask me to demonstrate!

    Peas and soda don't mix. My parents once discovered the peas from my sister's and my dinner plates floating in a big bottle of soda. Nabbed!

    Friend of the Family. I've watched every episode of Family Feud from every era and can name all six hosts.

    More Team Members
  • Emily Yeakle

    Client Manager

    Early Years

    Born and raised in Baltimore, Emily went to Notre Dame Prep where she played field hockey and lacrosse. In fact, her love for the game had her planning on playing Division III college lacrosse. But who needs planning when you can follow your ever-changing heart? "At the very last minute, I decided to attend Virginia Tech and become a Hokie." (That's Hokie. Not hooky. Sheesh.) Good strategy, Em! At Virginia Tech, our star wore lots of orange, studied Public Relations and Marketing, and pledged Delta Gamma. (Hoki, Hoki, Hoki, Hy!)

    What we know about Emily

    Charmer in Charm City.

    After graduating from Virginia Tech in 2013 (Sola-Rex, Sola-Rah!), Emily replanted her roots right back in her hometown. Once settled in Locust Point, she ensconced herself in Baltimore life, starting with her first career at an IT staffing industry. After 2 years, Emily left staffing to join a large healthcare company -- and after about a year, landed at EBS as an Account Manager. (Team! Team! Team!)

    Fun Facts

    Purple passion. I am obsessed with the Ravens and my sorority voted me most likely to marry Ray Lewis.

    Pepto-Bismol please! I once won an award for being a human garbage disposal. I can out-eat most people, especially when it comes to Italian food.

    Puppy love. I am obsessed with my golden retriever and all golden retrievers.

    More Team Members
  • Kylie DeGourse

    Client Manager

    Early Years: Destiny Unfolds

    Kylie grew up in Laurel, Maryland. She used to deal underground poker (Texas Hold 'Em), so we knew what we were dealing with when we hired her. She'd also been skiing since she could walk but never developed a passion for it. Safe from a career on the slopes, she focused all her youthful thoughts on becoming a guidance counselor. But truth be told, we had her pegged as an insurance guru all along.

    What we know about Kylie: Rise to the Top

    Kylie has been in the insurance industry for 12 years now, on the agency side. She started out as a customer service rep, rose to account manager, then to senior account manager and finally to director. We're so proud. "Coming to EBS was a giant step outside my comfort zone that I call 'the island', she muses. "I lived, worked, and played within a 5-mile radius of my house." Her boys are her world and they keep her on her toes. 'Irish twins' they?re just 11.5 months apart.  "In my free time, I like to . . . ha ha! Like I have free time!"

    Fun Facts

    Jaw Wide Shut. I had my jaw broken and wired shut for 8 weeks and gained weight! My doc said in all his years of practice, he had NEVER seen that happen. 

    The Right Stuff. I played soccer and softball. Got benched in JV soccer once for refusing to fetch varsity girl's game balls.

    Bed Bugs. My sister used to hide under my bed to scare me at night.  I may or may not still jump into bed after I turn the out the light!

    More Team Members
  • Khris Wilson

    Client Care Specialist

    Early Years:

    Khris was born in sunny Manila, Philippines and moved to Baltimore with her family in the early 90s. She attended The Catholic High School of Baltimore and earned her Business degree from the University of Maryland, College Park.

    What we know about Khris:

    Talk techy to me.

    Growing up as a kid, back when Google wasn't a household name yet and dial-up connections were both deafening and slow, Khris embraced the digital media world and began creating her own personal websites and blogs for fun at age 12. Though she has no formal technical education, she carries the same enthusiasm for technology to her new role. She manages clients' onboarding process to various benefit admin platforms from start to finish, primarily the EBS flagship system Maxwell Health, as well as provide internal and external support year round. To clients she is a benefit admin system expert but to her colleagues in the office, she's simply the designated tech guru who can fix wonky Excel spreadsheets and jammed printers from time to time.

    Fun Facts

    I taught myself English by listening to books on tape. I may not speak Tagalog anymore but I understand my parents when they talk about me to relatives.

    Unique, just like 70 million other people. A Myers-Briggs certified INFJ, I am among only 1% of the world's population.

    I have three dogs. Wicket the shih-poo, Puddles the cavapoo, and a golden doodle Sperry.

    I met my husband in a bar while dressed as Lara Croft. His female friend agreed to pose as his sister. The truth was revealed on our first date

    More Team Members
  • Keara Cleary

    Client Coordinator

    The Early Years: Note to Self

    Keara is quick to catch on. Raised in Annapolis since age 2, she learned her first valuable life lesson in first grade - and it stuck. "My discipline card was flipped from green (good) to yellow (bad) for passing notes," she explains. "That's when I learned how not to get caught." She never got in trouble at school again.

    Her quick reflexes and stealthy athleticism also paid off playing a little lacrosse and soccer year-round. While in high school at St. Mary's, she played volleyball. She also "did a lot of theater - always behind the scenes." Chop, chop, and Keara was off to East Carolina University, where she continued to play soccer, softball, and party- all recreationally. She also earned a greenbelt in Isshinryu karate (watch your step!) - all while graduating in three years with a BS in Communications.

    What We Know About Keara: Behind the Talent

    Keara's original plan was to work in video production, and she worked as summer intern in the Talent Casting and Voice Over department at Discovery Communications. "It was an amazing opportunity, but after experiencing the corporate world of TV and video production, I realized that it wasn't for me," she says. "Although I enjoy volunteering on smaller local films in my free time." Frankly, we find the fact that Keara has any free time amazing. While working with EBS full-time, she also works part-time as a licensed realtor.

    Fun Facts

    Bright Lights. I have a credit on IMDB, the film site. Probably the smallest profiles on that site, but it still counts.

    Dive Deep. I have my scuba certification and try to go diving at least once a year. My bucket list includes diving with sharks, but finding a dive buddy to go with me isn't easy!

    "Spare" Time. I took a bowling class in college. I'm pretty sure I only passed because the teacher felt bad, so please don't ask me to join your bowling league.

    Google It. Google my name. I'm either the most famous Keara Cleary or the only one.

    More Team Members
  • Ismael Quezada

    Client Coordinator

    Early Years

    Ish hails from Baltimore, Maryland. The son of a Guatemalan mother and Honduran father, this kid did it up right. The young Ish loved playing soccer and wanted to become a boxer. That competitive team spirit suits us just fine. "My family taught me what it means to be positive, hard-working and caring," he notes. Those qualities served him well as a student at Loyola Blakefiend in Towson, and it serves you well as our client, too.

    What We Know about Ismael

    Ish's passions include music and helping his Hispanic community. He also has an impressive career record. Never one to sit idle, the current EBS-er once worked at a dentist office called Kool Smiles before hurling himself into the insurance world as a Customer Service Rep at Kelly and Associates. He now has five years of customer service under his belt and is ever ready to tackle any project as he continues to grow with EBS.

    Fun Facts

    Dog Days. I'm a proud dog dad of two, Gambino and Derulo.

    Character Assassination. I've been in a Super Smash Bros Tournament. So you know I mean business.

    Soul Brother. I sing and play guitar, piano, and the ukulele. Any requests?

    More Team Members

As employee benefits brokers, our core competency is to provide you access to medical, dental, vision, life, disability, and other insurance products. We help you navigate employee benefits through automated technologies that streamline and automate the process, such as integrated payroll, enrollment platforms, benefits administration, and Human Resource Information Systems. We keep you out of the penalty zone by advising you and providing solutions to meet your ERISA and Affordable Care Act (ACA) requirements, including reporting and distributing notices. We protect your bottom line by providing financially-focused and strategic planning, cost containment strategies, and risk management. We back all of this up with incredible customer service that is with you every step of the way. We are Employee Benefit Services. We are easier, better, smarter.